Our Incentive Travel Planning Process
Our incentive travel planning process follows a clear, step-by-step timeline designed to keep your program organized, transparent, and stress-free from start to finish. Each phase builds on the last, ensuring every detail aligns with your company’s goals and expectations.
Step 1: Discovery & Goal Alignment
Every incentive travel program begins with a strategic discovery phase. We take time to understand your company, performance objectives, budget parameters, group size, and overall vision for the trip. This foundation allows us to design an incentive travel experience that supports measurable results while staying aligned with your brand and culture.
Step 2: Destination & Experience Design
Once goals are defined, we recommend destinations, resorts, and experiences that best support your incentive strategy. This includes evaluating travel accessibility, group-friendly resorts, meeting space requirements, and experience opportunities. Each recommendation is curated to balance motivation, comfort, and value while creating a memorable reward for your team.
Step 3: Contracts, Logistics & Booking
After destination approval, we move into execution. Our team manages flights, hotel contracts, room blocks, timelines, and vendor coordination from start to finish. We oversee rooming lists, payment schedules, and contract details to ensure accuracy and minimize risk. This phase removes logistical complexity from your internal team while keeping the program on track.
Step 4: Traveler Communication & Support
Clear communication is critical to a successful incentive travel program. We provide detailed traveler instructions, booking support, and ongoing updates leading up to departure. Participants know what to expect, where to go, and who to contact — reducing confusion and improving the overall travel experience.
Step 5: On-Trip Management & Real-Time Assistance
During travel, our support continues. We assist with last-minute changes, on-site needs, and unexpected issues as they arise. Having experienced travel professionals available during the trip ensures your incentive program stays seamless and allows your team to focus on enjoying the experience.
Step 6: Post-Trip Follow-Up & Future Planning
After the trip concludes, we assist with feedback collection and program wrap-up. Many of our incentive travel clients return year after year, and this phase helps identify opportunities to improve or expand future programs. Whether planning next year’s incentive trip or refining long-term strategy, we remain a trusted partner beyond the final return flight.